receiving images

how do I obtain images for layout purposes?


mac users:

Simply find the image you want and drag it onto your desktop. You can then open the image in the appropriate application.

pc users:

right mouse click and use ‘save pictures as’ to select where you would like to save the image. Then continue to open in your chosen application.
Alternatively, if you require an image of higher quality, then please contact team@urbanlip.com and we can e-mail your required size (max A4). Please note that these images are watermarked.

can I get an image without a watermark?

Please contact us on 0845 5210629 (local call) as this request will be considered on an individual basis. There will, however, be a ‘client presentation/transmission fee’ which is refundable against future usage of that image.

how will the images be supplied?

You can choose how you would like to receive your chosen image. The options are:
i) a high resolution RGB image file uploaded onto a secure client area of the website. We will supply you with a password in order to access and download your chosen image(s)
ii) a high resolution RGB image file on CD or DVD which can be sent either standard post or special delivery guaranteed next day before 9am

can I get a CMYK file?

Yes, we can supply a CMYK file together with a colour proof to ensure the highest quality. Please contact team@urbanlip.com or call us on 0845 5210629 (local call) and we’ll be happy to supply you with a quote.

how do I download my purchased image(s)

Make sure you are logged in, then go to 'download purchased images' within 'my account'.

Mac users:

click on the download instruction and the image will open in Preview. Just drag and drop into the application or folder you wish to use.

pc users:

right mouse click and use ‘save pictures as’ to select where you would like to save the image.